Returns and Exchanges
RETURNS & EXCHANGES
ATHAVIS adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.
ELIGIBILITY CRITERIA FOR EXCHANGE
Your purchase may be eligible for exchange as per below criteria:
- ATHAVIS is eligible for exchange for size related issues, within 7 days of delivery if original packaging and tags are intact & the product is not used or Dry cleaned/ Washed.
- Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
- Customized products or special bulk orders are not eligible for returns or exchange.
- International orders are not eligible for returns or exchange.
- Gifts purchased online are not eligible for exchange/refund/return.
EXCHANGE PROCESS
If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:
- Call at +91-9310617305, Monday - Saturday 9.30 AM to 7:00 PM IST
- Email at hello@athavis.com
- For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
- In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.
Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:
In case of quality issue/defect:
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, and/or any other inclusions sold as a part of the purchase.
- Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
- Our credit notes can be used on our website .
In case of size exchange of garments:
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, and/or any other inclusions sold as a part of the purchase.
- Please send the product back to us at the below address, carefully packaged.
ATHAVIS
BG-12, Ground Floor, Element One Mall , Near Haldiram, South City II, Sector-49, Gurgaon , Haryana -122018
Call at +91-9310617305
- Upon receipt of the product at our warehouse, it will be subject to a quality inspection. If it passes the inspection and once we have received payment for shipping charges of the new piece, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges.
- Our credit notes can be used on our website .
- We offer size exchange only for the same style of clothing purchased.
- We are unable to entertain requests to replace garments with a different style even if the price is the same.
- Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.
REFUND POLICY
- If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
- In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
- The credit note will be valid for six (6) months from the date of issue and can be redeemed online .
GENERAL TERMS & CONDITIONS
- Orders once confirmed, cannot be cancelled/amended.
- Products purchased during sale period / discounts are not eligible for return or exchange.
- Products purchased prior to sale cannot be exchanged during sale period.
- No refunds are entertained if the customer has provided wrong or incomplete shipping address.
- No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
- No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
- Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
- In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
- For sale related policies, please refer to our Sale T&C's
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.